Process for Requesting Reviews
Criteria for New Reviews:
- Anyone who worked on the project at your customer's company can complete a review (e.g. project leader, project team member, etc.)
- Each phase can be reviewed separately
- (e.g., Initial deployment (Phase 1), Add-on deployment (Phase 2, and not in the original SOW), and Optimization / Ongoing support services)
- Projects must be completed within the previous 24 months (We cannot accept reviews for projects that were completed over 24 months ago.)
As soon as we receive and verify the customer's review, we will publish on your profile as well and alert you.
General Process Recommendations:
- Send the request from a person’s email
- Send 3 reminder emails (this can be the same email, they don't have to be customized)
- Sometimes, it takes 4+ emails to hear back. Customers are busy and we understand that!
- Offer an incentive
- Some ideas for incentives may be a gift card to a coffee shop (Starbucks or Amazon) or a charitable donation in the name of your client.
- Let us know if you are going to offer an incentive and we will send you customers' email addresses upon them completing a review
Customer Review Outreach Template:
This template can be used to request new reviews from your customers.
Dear {Customer Name} -
I'm requesting your feedback on a recent project that we've worked on together. This 5-minute survey will review your satisfaction with the project and will help identify best practices and opportunities for improvements.
This survey is facilitated by Raven Intelligence, an independent, 3rd party company that specializes in customer reviews for Enterprise Software consulting projects. Your review will help build out our firm's presence on Raven Intelligence and help other customers learn from your experience.
- Time Commitment: 5 minutes
- Your Privacy: Your personal data will never be shared without your permission, will be used only to validate the authenticity of this survey and will not be stored without your permission
- Your Feedback: Your review will be part of our profile on Raven Intelligence (anonymously)
Thank you in advance for your feedback and partnership!